A CustomerHub show
The Experience Layer
How the best businesses turn customers into progress.
AI made building cheap. It didn't make experience cheap. Conversations with founders, operators and investors about onboarding, progress, retention, and the moat AI can't replicate.
First episodes coming soon.
Featured episodes
Preview topics with fictional guest names and AI-generated portraits. Final episode details will be announced.
Topic preview
First wins, not just logins
With Avery Morgan · Sample guest
What happens between signing up and getting a first meaningful result.
Visual preview · No audio yet
Topic preview
Designing for progress
With Daniel Reed · Sample guest
Helping customers move forward, not just consume more content.
Coming soon
Topic preview
The retention advantage
With Priya Bennett · Sample guest
Why the experience after the sale matters for long-term growth.
Coming soon
Topic preview
Community as a moat
With Marcus Ellis · Sample guest
The connections that give customers a reason to stay.
Coming soon
What the show is about
The cost of building a product, a program or a piece of content has collapsed. Anyone can ship. What's left to compete on is everything around the product: how customers get started, whether they make progress, why they stay, and who they go through it with.
Each episode goes deep with one guest on a specific case: where customers got stuck, what got them moving again, and what it did to retention and growth.
Topics we come back to
- Onboarding that gets people to a first win, not just a login
- Designing for customer progress and outcomes
- Retention as the real growth engine
- Community as a moat
- What AI changes, and what it doesn't
Who you'll hear from
Founders, agency leaders, CX and customer success teams, and investors. Hear from operators who are unusually good at customer experience, plus the investors who back them.
Your host: Kyle Leavitt
Kyle founded CustomerHub in 2008, sold it to Infusionsoft in 2011, and bought it back in 2018. He has spent nearly two decades watching what makes customers stick—and helping businesses turn what they sell into experiences that get results.
Listen & watch
- Spotify — Coming soon
- Apple Podcasts — Coming soon
- YouTube — Coming soon
Have a story about getting customers unstuck?
We want specific cases, not general advice. Share what you tried, what changed, and what other businesses can learn from it.
Guest applications coming soon.