Customer story
Flight Club Mastermind
Members return to an organized archive of recordings and resources, while new members follow a systematic onboarding process.
CustomerHub vs Skool
Community and client progress
A Skool alternative bringing programs, community and guided Journeys into one branded portal. Give customers peer support and a clear next step toward their goals.
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The short answer
A simple community, or an individual path alongside the group?
Skool makes a shared community simple, with courses, live calls and participation-based levels. CustomerHub adds an individual goal-led path alongside the group. Choose it when clients need a practical action plan, not because likes or an active community lack value.
Choose Skool for a participation-led community
- Your offer centers on an active group, shared courses and live calls.
- You want points, levels and level-based course unlocks tied to participation.
- Skool’s community format and transaction-fee model suit your business.
Choose CustomerHub when clients also need a plan
- You want customers to state a goal and see a clear next step.
- You need guided onboarding and programs as well as peer connection.
- You want a branded portal connected to your supported business tools.
How it works
Peer support, plus something useful to do next
Name an individual goal
Two equally active members may want different results. A stated goal gives the next step context.
Take an action
A Journey can guide a client to a practical task and related program material, alongside the community feed.
Reflect and connect
The client reflects on their experience while peers offer support. Participation and goal progress are useful, different signals.
Welcome back, Alex
Momentum Fitness
“CustomerHub makes access easy for my clients. I don't have to worry and my customers are happier.”
Side by side
CustomerHub and Skool, practically compared
Capabilities vary by plan on both platforms. Last checked November 3, 2026.
| Topic | Skool | CustomerHub |
|---|---|---|
| Daily experience | A simple, established community format with discussions, courses and live calls. | A goal-led portal with guided next steps and resources alongside the group. It requires configuring the experience for your offer. |
| Courses and support | Unlimited courses, videos and live calls are listed on both plans. | Programs on Educate and Engage. Use your existing meeting tools; do not assume native live-call equivalence. |
| Participation signals | One like earns one point; points build levels and can unlock courses. | Engage includes achievements and a leaderboard. Customer goals, Journeys and reflections add a separate signal about intended progress. |
| Individual next steps | An active member can earn participation points while working toward an individual goal. Community owners still shape the program. | Capture the client’s goal, guide an action and invite reflection. AI recommendations are beta across plans; checked tasks do not guarantee results. |
| Community and brand | Unlimited members, a custom Skool URL and affiliates are listed on Hobby and Pro. | Engage includes community spaces, messaging and a custom domain. Other plans can add a domain for a monthly fee; a powered-by footer remains. |
| Costs and media | Hobby is $9/month with a published 10% transaction fee; Pro is $99/month with a published 2.9% fee. | Engage is $129/month with no CustomerHub sales percentage. Processing and retained tools are additional; 50 GB storage is included. |
Daily experience
Skool
A simple, established community format with discussions, courses and live calls.
CustomerHub
A goal-led portal with guided next steps and resources alongside the group. It requires configuring the experience for your offer.
Courses and support
Skool
Unlimited courses, videos and live calls are listed on both plans.
CustomerHub
Programs on Educate and Engage. Use your existing meeting tools; do not assume native live-call equivalence.
Participation signals
Skool
One like earns one point; points build levels and can unlock courses.
CustomerHub
Engage includes achievements and a leaderboard. Customer goals, Journeys and reflections add a separate signal about intended progress.
Individual next steps
Skool
An active member can earn participation points while working toward an individual goal. Community owners still shape the program.
CustomerHub
Capture the client’s goal, guide an action and invite reflection. AI recommendations are beta across plans; checked tasks do not guarantee results.
Community and brand
Skool
Unlimited members, a custom Skool URL and affiliates are listed on Hobby and Pro.
CustomerHub
Engage includes community spaces, messaging and a custom domain. Other plans can add a domain for a monthly fee; a powered-by footer remains.
Costs and media
Skool
Hobby is $9/month with a published 10% transaction fee; Pro is $99/month with a published 2.9% fee.
CustomerHub
Engage is $129/month with no CustomerHub sales percentage. Processing and retained tools are additional; 50 GB storage is included.
Plan costs
Monthly billing · USD · before tax. A paid community with courses. Engage is the CustomerHub baseline because Guide does not include community spaces or programs.
- SkoolHobby
- $9/moBilled monthly
Covers: Community, courses, videos and live calls in Skool’s established format.
Fees: Published transaction fee: 10%. Confirm payment-processing inclusions and any other payment charges for your setup.
Limits: Unlimited members, courses, videos and live calls are listed. This is not a quoted storage allowance in GB.
Skool features, plans and transaction fees- SkoolPro
- $99/moBilled monthly
Covers: The same listed core community and course features, with a different transaction fee.
Fees: Published transaction fee: 2.9%. Confirm processing inclusions and any flat fees before comparing a sales scenario.
Limits: Unlimited members, courses, videos and live calls are listed.
Skool features, plans and transaction fees- CustomerHubEngage
- $129/moBilled monthly
Covers: Goals, guided Journeys, programs, community spaces, messaging and an included custom domain.
Fees: No CustomerHub percentage of sales. Payment-provider processing still applies.
Limits: Unlimited customers, admins and programs; 50 GB media storage included. Higher storage tiers cost extra.
CustomerHub plans
- No revenue volume or savings is assumed. Skool’s published fee percentages must not be compared with a zero CustomerHub platform fee as though payment processing were free.
- CustomerHub’s higher subscription needs to earn its place through the individual coaching and onboarding experience, not a claim that Skool communities cannot produce results.
- Include retained tools, payment-provider fees, storage and rebuilding work when estimating your actual total.
See it with your own programs
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Switching thoughtfully
Before you move from Skool
Separate content from community history
List courses, videos, posts and comments. Confirm export options; do not assume historical conversations can be imported.
Rebuild the useful structure
Plan community spaces, onboarding and Journeys in Engage. Skool points, levels and level-based course unlocks are not assumed to transfer.
Move access carefully
Test member permissions, subscriptions and payment continuity, then communicate where customers should go and what changes.
FAQ
Common questions
Skool centers on a shared community with courses, live calls and participation-based points and levels. CustomerHub centers on a customer portal with goals, guided journeys, programs and community. Both can support educational communities; the distinction is how you want to organize the customer’s progress.
CustomerHub supports programs and courses in Educate and Engage. Educate includes a private customer feed; Engage adds community spaces, messaging, achievements and a leaderboard. Choose the plan that covers your actual community and delivery requirements.
Skool’s documented points system rewards likes on posts, comments and replies. Those points contribute to levels and can unlock courses. CustomerHub goals capture what a customer wants to achieve, while reflections and journeys help organize their next steps. These are different signals, and neither participation nor task completion alone guarantees an outcome.
Not necessarily. Skool offers Hobby and Pro subscriptions with different transaction fees. Compare your expected sales, required community features, payment processing, connected tools and media usage against the CustomerHub plan you need. CustomerHub community spaces are included in Engage, not the entry-level Guide plan.
Confirm what course content, customer records and historical posts can be exported. Rebuild the useful spaces, onboarding and program structure in Engage. Skool points, levels, level-locked access and old conversations are not assumed to import. Test member access, subscriptions and payment continuity before moving everyone.
Skool may fit better if you want its community format, participation-based levels, level-locked courses and live calls without designing a broader customer portal. Compare the current plans and the experience your members prefer before switching.
CustomerHub connects to supported business tools through direct integrations, Zapier or the API. Review the specific contact, access and payment workflows you need on the integrations page; not every tool or workflow has a direct connection.
Sources
Based on publicly available information, last checked November 3, 2026. Plans change, so confirm current details with each provider.
Give your customers a clear path to progress
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