Customer story
Bed & Breakfast Coach
Yvonne Halling brings coaching courses, programs and supporting resources together in one branded portal for B&B, guesthouse and inn owners.
CustomerHub vs Kajabi
Build around client progress
A Kajabi alternative bringing programs, community and guided Journeys into one branded portal. Keep the business tools you value and help clients take action.
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The short answer
Consolidate the business, or improve delivery without replacing your stack?
Kajabi fits businesses that want a bundled marketing stack. CustomerHub fits businesses that want to improve customer delivery without replacing the tools they already use.
Choose Kajabi for a bundled business suite
- You want your website, funnels, marketing emails and digital products managed together.
- You prefer consolidating more of your business into one platform.
- Kajabi’s product, contact and team limits fit the way your business operates.
Choose CustomerHub for client follow-through
- You already have a website, CRM or email platform you want to keep.
- You want customer goals and guided next steps at the center of delivery.
- You need one portal for coaching, programs, memberships or ongoing service.
How it works
Give a new client a path, not another login
Start with their goal
A client joins the portal and describes what they want to achieve.
Make the next step clear
Guide them through a Journey with relevant program content, rather than leaving them to browse a library.
Support follow-through
Practical tasks, reflections and community support keep the experience connected to the client’s goal.
Welcome back, Alex
Momentum Fitness
“CustomerHub is a better alternative to Kajabi because it integrates seamlessly with the systems I already use.”
Side by side
CustomerHub and Kajabi, practically compared
Capabilities vary by plan on both platforms. Last checked November 3, 2026.
| Topic | Kajabi | CustomerHub |
|---|---|---|
| Business model | Bundle website, marketing email, funnels, digital products and community in one business platform. | Connect a customer-progress portal to the supported business tools you want to keep. |
| Programs and coaching | Courses, cohorts and digital products alongside sales and marketing capabilities. | Programs and coaching resources on Educate and Engage, connected to guided Journeys and customer goals. |
| Client follow-through | Courses, community and automations can support customer delivery. The required setup depends on your offer and plan. | Start with the client’s goal, guide practical Journey steps and use reflections to understand their experience. AI recommendations are beta across plans. |
| Community | Basic includes one community and unlimited access groups. | Educate includes a private feed; Engage adds community spaces, messaging and achievements. |
| Capacity and total stack | Basic has five products, 2,500 contacts and two admins. Higher needs can change the plan and total cost. | Educate and Engage have unlimited programs, customers and admins. Add retained tools and media storage beyond 50 GB to your total. |
| Domain and connections | Custom domains and third-party integrations are part of Kajabi’s platform; verify the plan and workflow you need. | Custom domains are included with Engage or available on other plans for a monthly fee. Supported direct connectors, Zapier, API and MCP are separate from a Kajabi migration. |
Business model
Kajabi
Bundle website, marketing email, funnels, digital products and community in one business platform.
CustomerHub
Connect a customer-progress portal to the supported business tools you want to keep.
Programs and coaching
Kajabi
Courses, cohorts and digital products alongside sales and marketing capabilities.
CustomerHub
Programs and coaching resources on Educate and Engage, connected to guided Journeys and customer goals.
Client follow-through
Kajabi
Courses, community and automations can support customer delivery. The required setup depends on your offer and plan.
CustomerHub
Start with the client’s goal, guide practical Journey steps and use reflections to understand their experience. AI recommendations are beta across plans.
Community
Kajabi
Basic includes one community and unlimited access groups.
CustomerHub
Educate includes a private feed; Engage adds community spaces, messaging and achievements.
Capacity and total stack
Kajabi
Basic has five products, 2,500 contacts and two admins. Higher needs can change the plan and total cost.
CustomerHub
Educate and Engage have unlimited programs, customers and admins. Add retained tools and media storage beyond 50 GB to your total.
Domain and connections
Kajabi
Custom domains and third-party integrations are part of Kajabi’s platform; verify the plan and workflow you need.
CustomerHub
Custom domains are included with Engage or available on other plans for a monthly fee. Supported direct connectors, Zapier, API and MCP are separate from a Kajabi migration.
Plan costs
Monthly billing · USD · before tax. A coaching business delivering programs and community, with up to five Kajabi products and 2,500 contacts. Compare the entire stack, not a portal alone against a business suite.
- KajabiBasic
- $179/moBilled monthly
Covers: A website, marketing emails, funnels, digital products and one community.
Fees: US Kajabi Payments starts at 2.9% + $0.30. A conditional 2% third-party provider fee excludes PayPal and Kajabi Payments; regional rules apply.
Limits: 5 products, 2,500 contacts, 2 admins and 1 website.
Kajabi features and plan availability- CustomerHubEngage
- $129/moBilled monthly
Covers: Programs, guided Journeys, customer goals, community spaces and an included custom domain. Retain or separately replace marketing tools.
Fees: No CustomerHub percentage of sales. Payment processing and retained tools are additional.
Limits: Unlimited customers, admins and programs; 50 GB media storage included. Higher storage tiers cost extra.
CustomerHub plans
- Both prices use monthly billing. Kajabi may require a higher plan if your products, contacts or team exceed Basic limits.
- If you currently rely on Kajabi’s website or email, replacement tools and migration effort belong in the CustomerHub total.
- Payment fees depend on provider, region and transaction mix. CustomerHub’s media storage tiers are additional above the included 50 GB.
See it with your own programs
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Your stack
What you keep, what you replace
SystemKeepReplace
- WebsiteKeep: Keep an existing external website and link it to your portal.Replace: If Kajabi hosts it, plan a separate site and preserve important page URLs.
- Email and CRMKeep: Keep supported tools such as Keap, ActiveCampaign or Kit, using the documented connection for each workflow.Replace: Rebuild any Kajabi-hosted email sequences, forms and contact automations you still need.
- PaymentsKeep: Use a supported payment workflow, such as the documented Stripe connection.Replace: Validate subscriptions, customer access and payment-provider continuity; they do not automatically transfer.
- Customer experienceKeep: Retain the offer and useful content your customers already value.Replace: Organize delivery in CustomerHub with goals, Journeys, programs and community on the appropriate plan.
Switching thoughtfully
Before you move from Kajabi
Decide what stays
Identify your website, email, CRM and payment tools. Keeping an external system is different from replacing a Kajabi-hosted feature.
Map what must move
List program content, customers, access rules, website pages, forms and email sequences. Check export options and redirects.
Pilot delivery before changing billing
Test one client Journey and program. Confirm payment continuity and contact/access automations before inviting everyone. Book a demo for a complex setup.
FAQ
Common questions
Kajabi combines marketing, sales and digital product delivery in one platform. CustomerHub focuses on the customer portal: goals, onboarding, guided journeys, programs and community. The decision is whether you want a broader business suite or a customer experience that works alongside your current marketing tools.
Not necessarily. CustomerHub can be a fit for your programs, memberships and customer portal, but you should separately account for any Kajabi website, funnels, marketing emails and other workflows you rely on. Map the whole setup before switching, rather than assuming a one-for-one replacement.
Yes, it can be a fit when coaching clients need guided onboarding, resources, goals and clear next steps. Customer goals and reflections are included in every CustomerHub plan. Programs require Educate or Engage, and community spaces require Engage. Match the plan to your delivery model.
No. CustomerHub is designed to work alongside your marketing website and supported business tools. Check your specific CRM, email and payment workflows on the integrations page before deciding how to connect them.
It depends on which Kajabi tools you actually use and what you will keep or replace. Compare subscription tiers, payment processing, media usage, email and CRM costs, migration effort and ongoing maintenance. CustomerHub is not automatically cheaper just because its portal is more focused.
Yes. Kajabi offers digital product delivery, communities and automations as well as marketing tools. CustomerHub’s distinction is its focus on customer goals and guided progress, not a claim that Kajabi stops working after a sale.
Inventory your products, website pages, email sequences, forms, customer records, access permissions, subscriptions and integrations. Test a representative program in CustomerHub, confirm payment continuity and plan any redirects before moving everyone. Ask about migration support for your specific setup.
Sources
Based on publicly available information, last checked November 3, 2026. Plans change, so confirm current details with each provider.
Give your customers a clear path to progress
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