CustomerHub just shipped its biggest release ever. Instead of writing you another feature list, we are going to open the product and build the whole thing in front of you. One hour, recorded, and the last third is yours.
What you'll see
A community, from nothing to live. Spaces, users posting and replying, direct messages, achievements and a leaderboard.
Elevate, from your user's side. The new experience your customers log into, and how to switch to it.
Journeys. Guided step-by-step paths that tell every customer what to do next.
Every question you have. Including the awkward ones about pricing, migration and what is not ready yet.
Who this is for
Current CustomerHub customers on any plan, anyone still on Classic wondering what is on the other side, and anyone who looked at us before and passed. You do not need to be a customer to come.
Agenda
1.Why we built this
2.Everything in this release, the quick map
3.Elevate, and switching to it
4.Building a community: Spaces, posting, DMs, achievements
